Why did you miss my trash today?
- Your trash was not out when the driver went by.
- We are on a holiday schedule this week.
- Due to inclement weather we were unable to service
your road today.
- Haven't paid your bill.
How often are my residential recyclables
Residential recyclables are picked up 2nd and 4th week
of the month, not
every other week. Beware of those fifth weeks.
Do you accept credit cards?
Yes, we accept Visa® and MasterCard®.
How do I know which holidays you observe?
We observe the following holidays: New Years, Memorial
Day, Independence Day, Labor Day, Thanksgiving and
Christmas. Our holiday schedule is also listed on the all of
our billing statements and on our website.
Why do you not come back or credit my
account when roads are not accessible due to weather conditions?
Our rates are based on volume rather than number of pick
ups per month. Therefore, when we get to your house the
following week, we are taking double the volume and being
charged for it at the landfill.
Why do you not offer every other week
It is very confusing to both you the customer and our
drivers to maintain the proper on week service schedule.
Why do you charge for larger or unusual
Items such as furniture and appliances are not considered
normal household volume and therefore an extra charge will
Do you take paint, motor oil or tires?
We are not able to accept these three items as they are
considered hazardous waste. We suggest calling Jeffco
Chemical Waste (303) 316-6262 for more information on how to
dispose of these items.
What happens if my container is blocked?
We will attempt to reach someone on site to notify them
of the problem. If we are unable to do so, we will try and
reschedule your container for pick up.
If I forget to put my trash out can you
come back another day and get it?
There are many times that we are able to come back
depending on your location. Just give our office a call and
they will be happy to assist you. 303-659-3333 . Please note
that if a special pick up is done, an added charge may be